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Genesys Developer

Austin, TX, USA
X2 Logics Staffing Solution INC.
ago
fulltime Dev

About the role / Description:

Design and application experience implementing multichannel self-service/IVR and Omni-Channel Routing on Genesys PureEngage Cloud.

  • Functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat, etc.) applications solutions using Interaction Designer/Interaction Attendant.
  • Experience in Genesys PureEngage Cloud administration & application development using Interaction Designer/Interaction Attendant.
  • Experience in Genesys PureEngage Cloud Infrastructure (including WFM, Dialer, PureConnect ISR/TTS, Interaction Feedback, Interaction Analyzer).
  • Experience in leveraging Genesys PureEngage Cloud solution to automate customer service processes like Task Routing, Interaction Routing, CTI, Reporting, etc.
  • Experience in implementing Genesys Interaction Desktop or CRM (SAP, Salesforce) integrated Desktop, Genesys PureConnect & Service Now Integration.
  • Experience in Web Integrated Orchestration applications integrating with AI for Natural Language Processing/ Speech Analytics.
  • Technical exposure to Genesys PureEngage Cloud contact center and overall customer service area.
  • Extensive leading-edge expertise in implementing multi-channel (IVR, Callback, Web, Email, Chat, SMS, Social Media, etc.) contact center applications using Genesys PureEngage Cloud tools including Designer.
  • Thorough understanding of Genesys PureEngage Cloud Framework, Integration with internal and external components, Genesys PureConnect & Service Now Integration

Skills and Requirement:

  • Genesys PureEngage Cloud administration
  • Experience in Web Integrated Orchestration applications

Responsibilities:

  • Designing and implementing multichannel self-service/IVR and Omni-Channel Routing on Genesys PureEngage Cloud.

Qualification:

  • 2-3 years Java/vxml Development.
  • 2-3 years IVR Administration, development, or support experience (Genesys Voice Portal required).
  • 2-3 years of experience with Speech Recognition technology (Nuance preferred).
  • 3-5 years Linux, UNIX Server Administration.
  • 3-5 years Tomcat experience and IDEs like Eclipse or Genesys Composer.
  • Ability to build new routing strategies as well as tune existing strategies in Genesys IRD.
  • 5-7 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework 8.0/8.5.
  • Must have telecommunication background and experience with VOIP/SIP/CTI standards and technologies.
  • Experience with GVP reporting, InfoMart, CCPulse.
  • Genesys Certification preferred ñ Framework, Routing, SIP Server, and Genesys Voice Portal.

Job Type:

Full-time

Salary:

$100,000.00 - $140,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Signing bonus

Ability to commute/relocate:

  • Austin, TX: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Genesys developer: 6 years (Preferred)
  • java: 2 years (Preferred)

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