As a member of the Nuance Professional Services team, you will be involved in the implementation of speech/speaker recognition models for enterprise firms seeking to improve their customer self-service automation through AI Conversational Bots. Projects involve multiple technical environments with a high level of customer interaction. You will be working in the full life cycle of projects including design/requirements, coding/programming, testing, installation, documentation, and providing maintenance and support.
Principal Duties/Responsibilities :
- Design, develop, and test VoiceXML grammars and create grammars for static/dynamic contexts, including natural language understanding (NLU) statistical language and semantic models.
- Analyze performance of applications by identifying hot-spots, assessing caller and user navigational success, along with recognition accuracy.
- Make recommendations related to recognition performance by improving grammars, statistical semantic models, recognition parameters, dictionaries, and acoustic models.
- Develop models for voice biometrics and analyze results with different experiments.
- Deliver analysis results to our customers to help drive their customer care application performance forward.
- Develop methodologies, scripts, procedures that improve efficiency and quality.
- Develop tools and enhance algorithms that facilitate development of new systems and optimization of language processing and speech recognition components.
- Communicate with internal and external stakeholders for day-to-day deliverables.
- Participate in reviews at various stages of a project lifecycle.
- Support QA, UAT and Release phases of the project.
Number of Years of Work Experience:
0-3 Years
Required Skills :
Mandatory
- Speech recognition/Voice biometrics knowledge, understanding of speech recognition, text classification, or other machine learning algorithms.
- Strong programming skills in either Perl, Python, Java, C/C++, SQL.
- Knowledge of statistical data analysis
- Passion for working with customers to optimize systems for their unique requirements and to apply empirical data to generate successes
- Collaborative - Motivated to work with PS team globally to understand best practices and implement solutions.
- Excellent analytical, debugging, and problem-solving skills
- Passionate about analyzing data to solve problems and improve systems.
- Excellent written and oral communication skills.
- Ability to interact successfully with customers.
Good to have
- Coursework or previous work experience in human computer interaction, usability studies, or statistics.
- A background in Data Science, or related fields
- Familiarity with IVR and ASR platforms and APIs.
- Experience with pattern recognition, machine learning, linguistics, or signal processing knowledge.
- Ability to speak multiple languages is a plus
Education
A BS or MS or equivalent degree in Computer Science, Data Science, Computer Engineering, Cognitive Science, Computational Linguistics, Physics, Mathematics, or related field.
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