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Product Marketing Manager, Voice Assistants

New York, USA
PolyAI
ago
fulltime ASR NLP

Who we are:
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

The Role:

The Product Marketing Lead for Voice Assistants will join PolyAI’s rapidly growing marketing team. This role will grow to own PolyAI’s core product messaging and competitive intelligence functions. In the first few months, the person filling this position will take stock of PolyAI’s product messaging and that of our key competitors. Once fully onboarded, the Product Marketing Lead for Voice Assistants will own all product messaging and be responsible for ensuring all PolyAI team members can clearly articulate our products' unique value.

What you'll do:

  • Develop messaging that drives accessible markets to want PolyAI’s world-leading voice AI products
  • Understand PolyAI’s direct and indirect competitors and ensure that our messaging is differentiated
  • Work with marketing leadership to prioritize market segments and develop persona for the content and demand generation marketing team members
  • Work with the content and sales enablement team members to develop sales collateral
  • Interview customers, partners, and experts to understand customer needs
  • Maintain an organized and accessible database of competitive intelligence for sales, marketing, and executive leadership
  • Collaborate with content team leads on strategy and regularly contribute to the content effort
  • Be a capable spokesperson for the organization, both online and in-person

We'd love it if you come with:

  • 5+ years of experience in B2B tech marketing
  • 3+ years of experience in a product marketing role

We'd love it if you also have:

  • Knowledge of CCaaS, UCaaS, or Call Center technology markets
  • Knowledge of NLP, NLU, or other machine-learning technology

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 20 days vacation + 10 public holidays + paid sick leave

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

🧡 Enhanced parental leave

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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