Senior IVR Developer - Java Full Stack at Apexon

Our client based in Rancho Cordova, CA looking for Senior IVR Developer – Java Full Stack. Kindly go through the requirement and let me know your interest to proceed further

Here are the details:

Job Title: Application Software Engineer (IVR Developer)

Location: Rancho Cordova, CA or Charlotte, NC (Remote to Start)

Contract Length: 24+ months contract

Notes: Position is Fully Remote until October, then wants candidates to sit in Rancho Cordova, CA or Charlotte, NC. Will also consider very strong candidates for fully remote positions.

Required Skills:

1. In depth understanding of Avaya Aura Orchestration Designed, Avaya Experience Portal and Avaya tools and technologies.

2. Understanding or RESTful and SOAP services for API integration and development recommendations.

3. Understanding of Nuance TTS/ASR configurations and tuning

4. Experience using testing tools such as Hammer or Cyara

5. 5+ years of hands on IVR experience, Avaya strongly preferred

Job Description:

Day to Day Responsibilities of this Position and Description of Project:

Design, build, test and maintain scalable and stable off the shelf application or custom built technology solutions to meet business needs. Act as a subject matter expert for Application Software developers and Engineers.

Contribute to the entire implementation process including driving the definition of improvements based on business need and architectural improvements.

Meet with business partners to understand business needs.

Responsible for overall design of the solution.

Design, build and test applications.

Conduct root cause analysis and advanced performance tuning for complex business processes and functionality

Experience

Knowledge of commonly-used concepts, practices, and procedures within the telecom industry in the healthcare industry or call center is desired.

Knowledge of Agile development principles and practices.

Requires demonstrated understanding of business process as it relates to experience in the field.

Strong working knowledge of Eclipse, JAVA, VoiceXML, Avaya Orchestration/Dialog Designer or other IVR development tools, and Voice Portal.

Preferred: VUI Design, grammar development (including Spanish). Advanced skills in SQL data retrieval from a relational database.