Back to all jobs

Site Reliability Engineer (Job ID: 2265)

Argentina
ConverseNow
ago
fulltime MLOps NLP ASR

Who We Are 

ConverseNow is the leading voice AI platform for restaurants. Our virtual ordering assistants automate drive-thru and phone orders for a growing list of the world’s leading restaurant brands. With cutting-edge technology and a passion for service, we sit at the intersection of tech, B2B SaaS and hospitality. Named to the Forbes AI 50 List, Built In’s Startups to Watch List and recognized by TechCrunch, VentureBeat, Business Insider and Nation’s Restaurant News among others, we’re proud to have created a truly best-in-class technology that’s leading the AI and restaurant worlds forward.

Backed by blue chip investors such as CRAFT Ventures (Tesla, Uber, Airbnb, Postmates, Slack) and Enlightened Hospitality Investments (led by Shake Shack Founder Danny Meyer), we’ve raised ~$35M in funding with our sights set on continued exponential growth. 

We owe our growth to the remarkable culture we’ve built at ConverseNow. Driven by team-selected core values of Ambition, Passion, Inclusiveness, Guest-Centricity and Low-Ego (our personal favorite), we boast a fun, collaborative work environment where team members are constantly learning from and supporting one another, voices are heard, and everyone has a seat at the table. We’re based in Austin, TX, with a remote team distributed across the globe.

ConverseNow is looking for a Site Reliability Engineer to help build and support the ultimate voice-based conversational AI. We’re looking for strong engineers who are ambitious, proactive, and love scaling and operating large systems, and who feel proud seeing their code and systems run well in production.

The ideal candidate has worked and enjoys working in a fast-paced, demanding start-up environment. There are plenty of opportunities to learn and many opportunities to build and improve a large scale system.  SRE's are expected to take end-end ownership and be proactive and responsive to the system needs.

Desirable Skills Include:

  • Worked on a stack serving millions of users
  • Microservices Architecture
  • Proficient with SQL, Golang and/or Python
  • MLOps
  • Exposure to ASR and NLP is a huge plus

Experience

  • Strong experience working with cloud services GCP preferred
  • Strong experience working with Kubernetes
  • 3-5 years of experience in working with infrastructure as code
  • Comfortable developing, maintaining DevOps pipelines
  • Comfortable working in a fast-paced, demanding start-up environment

Responsibilities

  • Ensure infrastructure and product systems are running smoothly, high-availability and up-time
  • Be part of on-call rotation to respond to urgent bugs or production outages (including evenings and weekends)
  • Proactively identify and fix infrastructure bottlenecks
  • Help design and improve better monitoring, reliability, disaster recovery
  • Supporting deployment and operations of Kubernetes / Docker (in a production environment)
  • Develop and support data pipeline and infrastructure
  • Choosing and building tooling for CI / CD
  • As needed to develop, integrate and support features in the core server stack

What We Provide

  • Flexible PTO 
  • Remote work supplement including laptop 
  • An incredible team with tremendous passion for the company’s mission, sharing a “Let’s do this” attitude while maintaining a strong work/life balance

Apply Now