Software Engineer III - IVR Technologies
Charlotte, NC 28202(Third Ward area)
Bank of America
ago
fulltime
ASR
NLP
Job Description:
The Software Developer will provide technical expertise in all aspects of IVR solution design and application development. The incumbent will be able to lead an agile team towards a successfully solution delivery as well as drive the team towards the technical vision.
Required Skills:
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5+ years of experience in Software Development; Java and VXML programming skills
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Ability to work on multiple efforts concurrently
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Experience with voice recognition, NLU/NLP and tuning systems
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Understanding of IVR technologies and the contact center
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Strong verbal and written communication skills
Job Band:
H5
Shift:
1st shift (United States of America)
Hours Per Week:
40